Fire and Ice

Training Facilitation Team Development

Business Etiquette

Etiquette covers most aspects of social interactions, including self-presentation, communication, courtesy, and hospitality. Business etiquette, in particular, covers expectations in the interactions between co-workers, the company and their clients, as well as the company and their stakeholders.

Topics covered:

  • What is etiquette and why is it important?
  • Making a great 1st impression
  • Effective introductions
  • 3 V's of communication
  • Office etiquette
  • Email etiquette

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