Fire and Ice

Training Facilitation Team Development

Delivering Great Service

Understand what excellent customer service means to your customers and what you need to do to deliver this whether you are in a face to face or telephone based service role.

Topics covered:

  • What is great service?
  • Skills of a great service provider
  • Making a great 1st impression
  • Listening and questioning skills
  • Professional telephone skills
  • Handling difficult customers and situations
For more information or to make an enquiry please click here.