Fire and Ice

Training Facilitation Team Development

Introduction to Sales

Customer Needs Based Sales is about understanding the needs of your customer and adding value to all customer enquiries. This program introduces participants to a 7 step sales process which can be used successfully in any sales situation.

Topics covered:

  • Preparation and Planning
  • Building Rapport
  • Discovery
  • Presenting Solutions
  • Handling Objections
  • Gaining Commitment
  • Close and Follow Up
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